Privacy Policy

Privacy Policy

Trade Assistance LLC ("Trade Assistance," "we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our escrow services for online transactions. By accessing or using our services, you agree to the terms of this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

  1. Information We Collect

    We collect information to provide and improve our services, process transactions, and ensure the security of our platform. The types of information we collect include:

    • Personal Identification Information: This includes your name, email address (info@trade-assistance.biz), postal address (7901 4th St N, St. Petersburg, FL 33702, USA), phone number, date of birth, and government-issued identification (e.g., driver's license, passport) for identity verification purposes.
    • Financial Information: We collect bank account details, credit/debit card information, and other payment details necessary for processing transactions and disbursing funds. We do not store full payment card numbers on our servers; instead, we use secure third-party payment processors that comply with industry standards.
    • Transaction Information: Details about the transactions you conduct through our service, including the item/service being transacted, the agreed-upon price, transaction history, and communication related to the transaction.
    • Communication Information: Records of your correspondence with us, including emails, chat transcripts, and phone calls.
    • Technical and Usage Data: Information about how you access and use our website and services, including your IP address, browser type, operating system, device information, access times, pages viewed, and referral URLs. This data helps us understand user behavior and improve our platform.
    • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. These technologies include:
      • Cookies (Browser Cookies): Small files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our service.
      • Web Beacons: Small electronic files (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics.

  2. How We Use Your Information

    We use the information we collect for various purposes, including:

    • To Provide and Maintain Our Services: This includes facilitating escrow transactions, verifying identities, processing payments, and managing your account.
    • To Improve Our Services: We use data to understand how our services are used, identify areas for improvement, and develop new features.
    • For Security and Fraud Prevention: We use your information to detect, prevent, and respond to potential fraud, money laundering, and other illegal activities. Identity verification is a crucial part of this process.
    • To Communicate With You: We use your contact information to send you transaction updates, service announcements, security alerts, and customer support messages.
    • To Enforce Our Terms & Conditions: To ensure compliance with our legal agreements and policies.
    • For Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.

  3. How We Share Your Information

    We may share your information in the following situations:

    • With Other Transaction Parties: In the context of an escrow transaction, we will share relevant information (e.g., names, transaction details, shipping information) between the buyer and seller to facilitate the completion of the transaction. We will not share sensitive financial details directly between parties.
    • With Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, identity verification, data hosting, analytics, and customer support. These providers have access to your information only to perform their specific tasks and are obligated not to disclose or use it for any other purpose.
    • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
    • In Case of Business Transfer: If Trade Assistance LLC is involved in a merger, acquisition, or asset sale, your personal data may be transferred as a business asset. We will notify you before your personal data is transferred and becomes subject to a different Privacy Policy.
    • With Your Consent: We may share your information for any other purpose with your explicit consent.

    We will not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

  4. Data Security

    We implement a variety of security measures to maintain the safety of your personal information. These measures include:

    • Encryption: Using SSL/TLS encryption for data transmission.
    • Access Controls: Restricting access to personal information to authorized personnel only.
    • Regular Security Audits: Performing regular security assessments and penetration testing.
    • Data Minimization: Collecting only the necessary data required for our services.

    Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

  5. Data Retention

    We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining data for legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.

  6. Your Data Protection Rights

    Depending on your location and applicable laws, you may have the following rights regarding your personal data:

    • Right to Access: The right to request copies of your personal data.
    • Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
    • Right to Erasure (Right to be Forgotten): The right to request that we erase your personal data, under certain conditions.
    • Right to Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
    • Right to Object to Processing: The right to object to our processing of your personal data, under certain conditions.
    • Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

    To exercise any of these rights, please contact us at info@trade-assistance.biz. We may ask you to verify your identity before responding to such requests.

  7. Third-Party Links

    Our website or services may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

  8. Children's Privacy

    Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 18 without verification of parental consent, we will take steps to remove that information from our servers.

  9. Changes to This Privacy Policy

    We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

  10. Contact Us

    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: